Cabin Crew Training

The following modules will be covered:

• General Aviation Knowledge, Regulations, Cabin Crew duties and responsibilities
• Communication
• Introductory CRM
• Passenger handling and cabin surveillance
• Aero-Medical Aspects and First Aid
• Dangerous Goods
• General Aviation Security
• Fire and Smoke
• Survival and Water Survival

Duration of this Course is 15 training days.
The practice involves applying theoretical knowledge in the Firefighting simulator, using First Aid techniques and Ditching practice in a swimming pool. All practical training is contained within each theory module.

A Senior Cabin Crew Member is nominated by the operator on flights where more than 1 cabin crew member is required. This training will prepare the Senior Cabin Crew Member for leadership to a team of cabin crew members in normal and emergency situations, and to ensure optimum co-operation with the Flight Crew.

(This training will be conducted in regulation with EASA ORO CC.200)

Course Contents:

• Pre-Flight Briefing
• Co-operation within the crew
• Review of operators' requirements and legal requirements
• Accident and Incident reporting
• Flight and Duty Time Limitations and Rest Requirements
• Exercises/role play pre-flight briefing and P.A. announcements
• Crew Resource Management and Human Factors;

Each cabin crew member must receive recurrent training to maintain the level of proficiency and refresh their knowledge and skills of all normal and emergency situations.
This training includes both aircraft type specific and operator training elements and consists of theoretical and practical training modules.

Course Contents Yearly Recurrent Training:

• Training of (simulated) operation of normal and emergency doors/exits for passenger evacuation;
• The location and handling of all applicable safety and emergency equipment on board;
• Donning of: Life vests; Portable oxygen; PBE;
• Stowage of articles in passenger compartment;
• Aircraft surface contamination procedures;
• Emergency Procedures including Pilot Incapacitation procedures and Crowd Control;
• Evacuation Procedures;
• Incident and accident review;
• Applicable Security procedures;
• Crew Resource Management training;
• First Aid Training.

Additional Course Contents 3-Year Recurrent Training:

• Evacuation procedures and other emergency situations;
• Actual operation of doors and exits (normal + emergency) in the normal and emergency modes;
• Actual operation of Flight Crew compartment security door;
• Pilot Incapacitation (practical);
• Practical demonstration of the use of flight crew checklists;
• Demonstration of operation of other exits, including flight deck windows;
• Demonstration of the use of life raft / slide raft;
• Use of pyrotechnics;
• Fire and Smoke Training;
• Normal and emergency procedures for Special Categories of Passengers (SCP's).

Recurrent training will be conducted in regulation with EASA ORO.CC.140

Conversion training is a 3-day aircraft type specific training and must be completed by:

• Each new cabin crew member, before starting duties on the aircraft;
• Each cabin crew member changing to another type of aircraft within the company

Course Contents:

• Aircraft Description;
• Safety and emergency equipment and aircraft systems;
• Normal and emergency procedures;
• Operations of doors and exits;
• Fire and smoke;
• Evacuation procedures including slide evacuation;
• Passenger handling and crowd control;
• Pilot incapacitation;
• Security procedures
• Crew Resource Management.

Training will be conducted in regulation with EASA ORO.CC.125